PROJECTS
Turnaround and realignment
Kokoro stepped in and assisted a critical business unit in turning itself around. Faced with the situation where the 17 million dollar unit had clients refusing to pay 4 million in service fees because of poor performance, Kokoro re-aligned the team, increased client satisfaction, captured the 4 million in fees within 9 months, generated an increase in performance that allowed the team to capture an additional 3 million in new clients over the following 3 months and set the unit on a positive trajectory, which allowed the unit to target and acquire its largest competitor and own the market 18 months after our initiation.
Software Quality Assurance
For an extended period, Kokoro recruited and built a world class QA team for a leading medical billing and technology organization. The Kokoro team successfully developed and implemented a QA team, and accompanying operational strategy into an existing organizational framework.
Information Security & Risk
For a period of time, Kokoro filled the gap between information technology and compliance/legal for an industry leading technology development company that operated in a service environment and collected, processed and stored immense amounts of PPI, PCI and PHI. Kokoro worked directly with the executive teams to formulate and begin implementation on a long term Information Security strategy for the organization.
Innovation and Strategic Expansion
Kokoro has helped numerous clients develop strategic growth/expansion strategies for their business'.
Kokoro helped a QSR (Quick Serve Restaurant) quadruple their footprint in a core region and capitalize on an unseen opportunity.
Kokoro worked with a business unit operating in the emergency preparedness field and developed a 5 year strategy in which the technology division consolidated several fragmented markets and released an unparalleled offer into a highly profitable niche marketplace.
Kokoro worked with a small, niche software development company that was in desperate need of a turnaround. We got them back on track by re-aligning them with their customers and marketplace, implemented Quality methodologies and practices (which allowed them to achieve an aggressive product delivery schedule) and worked with them to develop a long term product strategy.
Cultural Transformation
Kokoro is in the process of helping a 35 year old organization overhaul its culture and transform the business into a world class performer. Among many other achievements, we have been able to reduce standard cost by 18.7% in less than one year, double productivity and significantly increase profitability.
Succession Planning & Execution
Kokoro has assisted many founders and executives formulate and execute strategies related to retirement/succession and mergers and acquisitions. Kokoro recently developed and implemented a major succession plan for a 20+ yr old thriving business operated by the founding co-owners.
We can help you transition successfully!
Bob Pabst
707.601.9109
